Effective Presentation Skills


ALLIANCE PARTNER: Hospitality Softnet

In order to convince a customer to buy they need to be sold on your hotel and why they should choose your property instead of a competing facility. This course covers all the skills of presenting the hotel to a prospective customer in 3 lessons.


The third stage of the Sales Process is the presentation. This course will provide detailed information on the foundation blocks for a strong presentation, the use of Features and Benefits, and how to utilize this to entice the customer to buy. It will incorporate Selling Against the Competition strategies and the tools to use when creating a presentation that wins the sale.

Topics covered in Effective Presentation Skills

  • Importance of first effectively conducting the previous steps of the Sales Process, the Greeting and Qualification.
  • Using the information that was uncovered when Qualifying
  • Understanding Features and Benefits. The difference between them and how to use them when presenting.
  • Creating a picture in the customer’s mind when presenting the hotel’s features and benefits.
  • Importance of timing when quoting pricing. Selling before Telling the Price.
  • How the manager’s tone of voice can impact the presentation.
  • Tailoring the presentation to the wants and needs of the customer as identified when qualifying.
  • Key points to keep in mind when selling Banquets and Meetings.
  • Use of suggestive selling.
  • How and why to use trial close questions.
  • How to develop and implement an effective presentation.
  • Putting off early questions on pricing.
  • Tips on selling against the competition and developing a strategy.
  • Tips on effective site inspections.

Belhaven University PLA Credits Assessed: 4*

*Must complete all 12 modules by Hospitality Softnet to receive all 4 assessed credits

Note: there is a maximum number of PLA credits that may be applied toward a degree program.  Refer to the Belhaven University website for the latest on PLA policies.