Description
Reference for Retailers to Rock their Stores
Attention Retail Business Owners:
- Do you want to stand out from your competition?
- Are you depending on customer service for your livelihood?
- Do you need to boost sales, and the bottom line, profits?
- Do you want to create a niche for yourself or your company?
- ZAP! Your problem solved.
Read and follow this essential pocket guide.
Better yet, purchase books for each employee. Then reward those who increase sales by following these simple techniques!
These strategies work for any size retail company. Technology may change, but customer service will always remain the backbone of business success. Customers are the most important people of every business. They spend money, which pays our paychecks. They buy products and services, which earns profits for our company. We are in the customer business. THEY are our business.
Today, consumers have many, many choices. Appreciate that your customers selected you. Roll out the red carpet with superior service. We show you how!
This course is designed for retail business professionals who interface with customers daily. Retail clerks, salespeople, and store shop owners will benefit. This is a basic beginning level.
At the end of your course, students will be able to:
* Project confidence and win new customers.
* Increase their sales volume at the cash register.
* Practice overcoming objections.
* Solve customer service problems with a good attitude.
* Get rave reviews from customers for exceptional service.
* Expand their loyal base of regular customers.
The instructor is Regina Brown. The narrator is C. Merirei Ongelungel, a talented young lady from Hawaii who is a professional voice-over narrator and hosts a weekly radio show.
