Effective Closing Skills


ALLIANCE PARTNER: Hospitality Softnet

You can have great Qualifying or presenting skills in place, but without strong Closing skills you still may not win the sale. This course is made up of 3 separate lessons and covers all the skills of closing the sale.


An order taking approach will not win the sale. Once the foundation is firmly in place through an effective Greeting, Qualification Process, and Presentation the final phase of Closing the Sale is critical. This course will review what needs to be in place to maximize closure rates. It will cover how to lay the foundation to ask for the sale, and review the different types of closing techniques. It will review what to do if your customer is not ready to buy. Ending the sales process with strong selling skills will maximize the closure rate.

Topics Covered

  • When should you close?
  • Buy Signals and trial closes
  • The steps of a Close
  • Types of Closes: Assumptive, Either/Or, Simply Ask, Close on the Objection
  • If your close does not work
  • Before ending the call, steps to take
  • Closing on inquiries received via the internet
  • Follow-up skills – when to follow-up and how
  • If the sale is lost……….what now?

Belhaven University PLA Credits Assessed: 4*

*Must complete all 12 modules by Hospitality Softnet to receive all 4 assessed credits

Note: there is a maximum number of PLA credits that may be applied toward a degree program.  Refer to the Belhaven University website for the latest on PLA policies.