Description
This course covers the following subject matters: Overview of the ER organizations, systems & roles; The relative response room processes & roles; Managing Information; Communications (effective handling of phone calls); Managing stress in self & others; Verifying emergency response information & management; Communication techniques; Delivering information to relatives.
The learning outcomes for the module are as follows:
- Dealing with stakeholder communication
- Response team areas of concern and authority
- Practically demonstrate multi-platform communications during a live scenario-based event.
Key Topics
- Emergency Response facilities, equipment, manuals and training
- Media spokesperson
- HR responder
Course Duration
22 – 26 hours with the ability to start/stop/return at any time.
Recommended Participants
This course is for:
- first responders,
- active service military,
- emergency managers and
- veterans
Take this course to understand the theory behind their practice and increase their professional capacity when responding to a major emergency. This course is also aimed at personnel who form part of the Emergency Response organization.
Belhaven University PLA Credits Assessed: 0.5
*Note, there is a maximum number of PLA credits that may be applied toward a degree program. Refer to the Belhaven University website for the latest on PLA policies.